Runbook
Clear an overdue Re-KYC backlog without stopping onboarding
The RBI timeline for periodic updation of low-risk customers ran to 30 June 2026. This is the sequence we use to work through what is left.
What is inside
- Customer segmentation that puts the highest-risk overdue accounts first
- Choosing a digital re-KYC channel per segment, and when a branch visit is unavoidable
- CKYC reconciliation: what to upload, in what order, and the common rejection reasons
- The audit trail a reviewer will ask for, field by field
- A board-reporting template for progress against the backlog
Where should we send it?
Frequently asked questions
Is it really free?
Yes. We ask for four fields because this is a decision-stage document and we would rather know who is reading it, but there is no charge and no call required.
What format is it?
A written runbook delivered by email, structured as a sequence you can hand to a remediation team.
Will you spam me?
No. The marketing checkbox is separate and unticked by default. Leave it unticked and we will send the runbook and nothing else.
Does this replace legal advice?
No. It is our reading of the requirement with the primary sources linked, written by engineers who have run these programmes. Confirm anything load-bearing with your compliance counsel.